Shipping policy

Last updated: September 21, 2026

ResellPlugz sells digital products only. Nothing is physically shipped, so there are no shipping charges, carriers, tracking numbers, customs duties or delivery addresses involved in any order. This policy explains how your purchase reaches you and what to do if it does not.

1. How your order is delivered

Immediately after your payment is confirmed, your product is made available in two ways: a download or access link is shown on the order confirmation page, and the same link is emailed to the address you entered at checkout. Depending on the product, this may give you a downloadable file, a document, or access to a portal or member area.

2. How long it takes

Almost all orders are available instantly, within a minute or two of checkout. In a small number of cases delivery can take up to a few hours because the payment is still being verified by your bank or our payment processor, or because the order has been flagged for a routine fraud check. If your order has not arrived within 24 hours, contact us and we will send it manually.

3. If you do not receive your order

First, check the spam, junk and promotions folders of the email address you used at checkout, and search for the sender address shown on your receipt. If it is still not there, email onlinesupply22@gmail.com with your order number and the email address you used. We will resend your access, and if we are unable to deliver the product to you we will refund you in full in line with our Refund Policy.

4. Your responsibilities

Please enter a valid email address at checkout and keep access to that mailbox. We cannot deliver to an address that was mistyped, that rejects our email, or that is full. If you realise you have entered the wrong address, contact us and we will correct it.

5. Access and delivery records

We keep records that show an order was delivered, which may include email delivery confirmations, download and access logs, timestamps, and the IP or device information associated with the order. We use these records to provide support, to restore access, and to respond to payment disputes. They are handled in accordance with our Privacy Policy.

6. Contact

ResellPlugz
Email: onlinesupply22@gmail.com
Phone: (917) 271-2550
Business address: 715 Oak Chase Dr, Orlando, FL 32828, United States